Are you toying with the idea of doing an MCSE? If so, it's probable that it's likely you'll come into one of two categories: You are a knowledgeable person and you'd like to gain accreditation with an MCSE. On the other hand this could be your first step into the computer world, and you've discovered there's a huge demand for qualified people.

When looking into training providers, don't use those that cut costs by failing to up-grade to the latest version from Microsoft. Ultimately, this will cost the student much more as they will have been studying an outdated MCSE program which will require an up-date pretty much straight away. Steer clear of providers who are just trying to sell you something. You deserve time, expertise and advice to ensure you are on the best program for your needs. Don't be shoe-horned into a standard product by some pushy sales person.

A competent and specialised advisor (as opposed to a salesman) will talk through your current level of ability and experience. There is no other way of calculating your study start-point. With a bit of work-based experience or base qualifications, it may be that your starting point of study is different from a beginner. Consider starting with some basic Microsoft package and Windows skills first. It can brush up on your current abilities and make your learning curve a much easier going.

A top of the range training package should also offer accredited simulation materials and exam preparation packages. As many IT examination boards are American, you must be prepared for the way exams are phrased. It's no use simply going through the right questions - it's essential that you can cope with them in the proper exam format. Practice exams can be invaluable as a resource to you - so much so, that at your actual exams, you don't get uptight.

Of all the important things to consider, one of the most essential is always full 24x7 support from expert mentors and instructors. It's an all too common story to find providers that only seem to want to help while they're in the office (9am till 6pm, Monday till Friday usually) and nothing at the weekends. Email support is too slow, and phone support is often to a call-centre who will just take down the issue and email it over to their technical team - who will call back over the next day or so (assuming you're there), at a time suitable for them. This is no good if you're stuck and can't continue and only have certain times available in which to do your studies.

We recommend that you search for providers that incorporate three or four individual support centres active in different time-zones. Each one should be integrated to give a single entry point together with 24 hours-a-day access, when you want it, without any problems. Don't ever make the mistake of taking second best when it comes to your support. Most trainees who give up, just need the right support system.

Don't put too much store, like so many people do, on the training process. Training for training's sake is generally pointless; you're training to become commercially employable. Stay focused on what it is you want to achieve. Never let yourself become part of the group who select a program that on the surface appears interesting - and get to the final hurdle of an accreditation for something they'll never enjoy.

Make sure you investigate how you feel about career development, earning potential, and whether you intend to be quite ambitious. It's vital to know what the role will demand of you, which particular certifications are needed and how you'll gain real-world experience. Speak to an industry professional who understands the work you're contemplating, and is able to give you an in-depth explanation of what tasks are going to make up a typical day for you. Establishing this before commencement of any training program will prevent a lot of wasted time and effort.